A practical homestay operations checklist from booking to checkout.

1. Confirm the booking record

Create one record as soon as the stay is confirmed. Capture the guest name, phone number, property or unit, source, check-in and checkout dates, number of guests, quoted amount and any special commitments.

• Verify dates and occupancy
• Record whether the booking is direct or from a platform
• Attach the confirmation or supporting document
• Assign the person responsible for the next follow-up

2. Check payment readiness

Record the advance separately from the total booking value. Note the payment method, date and proof, then calculate the balance that remains due. Agree internally on when that balance should be collected.

3. Prepare the property and arrival

Before arrival, confirm housekeeping, linen, supplies, access instructions and the team member handling check-in. Record guest requests where everyone responsible for the stay can see them.

• Housekeeping completed
• Essential supplies checked
• Arrival time confirmed
• Directions and contact details sent
• Special requests assigned

4. Keep the stay operationally visible

During the stay, capture maintenance issues, extra services, additional payments and expenses promptly. Avoid leaving important information only in private chats.

5. Close the stay properly

At checkout, verify the balance, record any final payment, release the availability correctly and capture expenses or reimbursements connected with the stay. Note unresolved issues so they do not disappear after the guest leaves.